Today Delivery Privacy Policy

What information we collect

We only collect information that we need to provide, secure, and improve the Service.

• Account informationYour name, phone number, email address, and password or one-time verification code used to sign in. If you choose to sign in with Apple or Google, we receive the name and email address that the provider shares with us.
• Delivery and order informationDelivery addresses, map pins, building or landmark notes, items you order, order notes, order history, ratings, and reviews.
• Payment informationPayment method, transaction amounts, and wallet balance. Card payments are processed by our payment partners; we do not store your full card number or security code on our servers.
• Location informationPrecise or approximate device location, when you allow it, so we can confirm delivery areas, show nearby stores, and track active orders. See "Location information" below.
• CommunicationsMessages and calls with our support team, and any information you choose to include in them.
• Device and usage informationIP address, device model, operating system, app version, language, crash logs, performance data, pages and screens viewed, and actions taken in the app. We use this to keep the Service working, prevent fraud, and fix problems.
• Push notification tokenIf you allow notifications, a token provided by Apple or Google so we can send order updates to your device.

Location information

Today Delivery uses your location to confirm that we deliver to your area, show nearby stores, set the delivery address, and let you follow your order. Customer location is collected only while you are using the app. You can allow or deny location access at any time in your device settings; if you deny it, you can still enter your delivery address manually.

For delivery drivers, the driver app may collect location in the background during an active delivery so the customer can follow the order and we can confirm delivery. Background location stops when the driver is offline or has no active delivery.

We do not sell location data, and we do not use it for advertising.

App permissions

The app asks for permission only when a feature needs it. You can change these permissions at any time in your device settings.

• LocationTo find stores near you, set your delivery address, and track your order.
• NotificationsTo send order status updates, delivery alerts, and, if you agree, offers. You can turn notifications off in your device settings.

How we use information

We use personal information to:

• Create and manage your account and verify your phone number
• Process, deliver, and support your orders, including sharing details with the store and driver
• Process payments, refunds, and wallet transactions
• Send order updates and respond to support requests
• Detect and prevent fraud, abuse, and security incidents
• Analyze usage and fix bugs to improve the app and website
• Send offers and promotions, where you have agreed to receive them
• Comply with legal, tax, and accounting obligations

How we share information

We do not sell your personal information. We share it only as described below and only as much as is needed for each purpose.

• Stores, restaurants, and pharmaciesYour name, order details, and order notes so they can prepare your order.
• Delivery driversYour name, phone number, delivery address, and location pin so they can deliver your order.
• Service providersCompanies that help us run the Service, such as cloud hosting, payment processing, maps, SMS verification, push notifications, analytics, and crash reporting. They may use your information only to provide services to us.
• Legal and safety reasonsWhen required by law, court order, or government request, or when needed to protect the rights, property, or safety of our users, partners, or the public.
• Business transfersIf Today Delivery is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Tracking and advertising

We do not track you across apps and websites owned by other companies, and we do not share your personal information with data brokers or advertising networks. If this ever changes, we will update this policy and ask for your permission first, including through Apple's App Tracking Transparency prompt on iOS.

Cookies and similar technologies

We use cookies and similar technologies on kolshe.info to remember your language, region, and theme, keep sessions secure, and understand site usage. You can control or delete cookies in your browser settings; some site features may not work without them.

How long we keep information

We keep personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymize your personal information within 30 days.

We may keep some records longer where required by law or for legitimate business needs, such as order and payment records for tax and accounting, and information needed to resolve disputes, prevent fraud, or enforce our terms. Records kept for these reasons are limited to what is needed and deleted when no longer required.

Deleting your account

You can delete your account and associated personal data at any time. In the app, go to More → Settings → Account → Delete account. You can also request deletion without the app by visiting kolshe.info/en/delete-account or by emailing info@kolshe.info from the email address or phone number linked to your account.

We may ask you to verify your identity before deleting the account. Once deleted, your account cannot be restored and any remaining wallet balance or unused offers will be lost.

Your rights and choices

You can view and update most of your information directly in the app. You can also contact us to:

• Access a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal information
• Withdraw consent, such as for location or marketing, at any time
• Opt out of marketing messages and promotional notifications

How we protect information

We use administrative, technical, and physical safeguards to protect personal information, including encryption in transit (HTTPS/TLS), access controls that limit who can view personal data, and monitoring for unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by law.

Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact us and we will delete it.

International data transfers

Our service providers may store or process information on servers outside Iraq. When we transfer information, we take steps to make sure it stays protected as described in this policy.

Third-party services

The Service may link to or rely on third-party services, such as Apple, Google, maps, and payment providers. Their handling of your information is governed by their own privacy policies, and we encourage you to review them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, for significant changes, notify you in the app or by other means before the change takes effect.

Contact us

For privacy questions, data requests, or account deletion, contact Today Delivery at info@kolshe.info or +966501669807. We aim to reply within 30 days.